• Anderson, Ken, Dawn Nafus, Tye Rattenbury, and Ryan Aipperspach 2009 Numbers Have Qualities Too: Experiences with Ethno-Mining. Ethnographic Praxis in Industry Conference Proceedings 2009(1):123140.
  • Blomberg, Jeanette 2011 Trajectories of Change in Global Enterprise Transformation. Ethnographic Praxis in Industry Conference Proceedings 2011(1).
  • Bowker, Geoffrey 1994 Information Mythology and Infrastructure. In Information Acumen: The Understanding and Use of Knowledge in Modern Business. L. Bud-Frierman, ed. Pp. 231247. London , UK : Routledge.
  • Bowker, Geoffrey C., Karen Baker, Florence Millerand, and David Ribes 2010 Toward Information Infrastructure Studies: Ways of Knowing in a Networked Environment International Handbook of Internet Research.97117.
  • Dourish, Paul, and Genevieve Bell 2007 The infrastructure of experience and the experience of infrastructure: Meaning and structure in everyday encounters with space. Environment and Planning B: Planning and Design 34(3):414430.
  • Haber, Eben M., and John Bailey 2007 Design guidelines for system administration tools developed through ethnographic field studies. In Proceedings of the 2007 symposium on Computer human interaction for the management of information technology. Pp. 1. Cambridge , Massachusetts : ACM.
  • Haber, Eben M., Eser Kandogan, and Paul P. Maglio 2011 Collaboration in system administration. Commun. ACM 54(1):4653.
  • Hughes, Thomas Parker 1983 Networks of Power: Electrification in Western Society, 1880–1930. Baltimore , MD : Johns Hopkins University Press.
  • Kandogan, Eser, Paul Maglio, Eben Haber, and John Bailey 2012 Taming Information Technology: Lessons from Studies of System Administrators: Oxford University Press.
  • Latour, Bruno 2005 Reassembling the Social: An Introduction to Actor-Network-Theory. Oxford , UK : Oxford University Press.
  • Law, John 1992 Notes on the theory of the actor-network: Ordering, strategy, and heterogeneity. Systemic Practice and Action Research 5(4):379393.
  • Sandusky, Robert J. 1997 Infrastructure management as cooperative work: implications for systems design. In Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge. Pp. 91100. Phoenix , Arizona , United States: ACM.
  • Souza, Cleidson R. B. De, Claudio S. Pinhanez, and Victor Cavalcante 2011a Knowledge and information and needs of system administrators in IT service factories. In Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction. Pp. 8190. Porto de Galinhas , Pernambuco , Brazil : Brazilian Computer Society.
  • Souza, Cleidson R. B. de, Claudio S. Pinhanez, and Victor F. Cavalcante 2011b Information needs of system administrators in information technology service factories. In Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology. Pp. 110. Cambridge , Massachusetts : ACM.
  • Star, Susan Leigh 1999 The Ethnography of Infrastructure. American Behavioral Scientist 43(3):377391.
  • Star, Susan Leigh 2002 Infrastructure and ethnographic practice: Working on the fringes. Scandinavian Journal of Information Systems 14(2):107122.
  • Star, Susan Leigh, and Karen Ruhleder 1994 Steps Towards an Ecology of Infrastructure. Computer Supported Cooperative Work, Chappel Hill , NC , USA , 1994, Pp. 253264.
  • Star, Susan Leigh, and Karen Ruhleder 1996 Steps Toward an Ecology of Infrastructure: Design and Access for Large Information Spaces. Information Systems Research 7(1):111134.