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How can members of the public help create government services that are simpler and more satisfying to use? And can user-centered public services better meet public-policy goals, while saving government money or time? Those are the questions that the Public Policy Lab, a New York City non-profit, is dedicated to exploring. PPL executive director Chelsea Mauldin will describe insights and pitfalls from an ongoing project – a collaboration with the NYC Department of Housing Development & Preservation and DESIS Lab, a research group at Parsons The New School for Design – to co-design better services for housing, particularly for low- and moderate-income New Yorkers, with agency staff, housing developers, community-based organizations, and local residents in the Bronx.