A Call to Action Regarding the Patient Experience
Article first published online: 3 MAR 2013
© 2012 by The American Anthropological Association. Some rights reserved.
Ethnographic Praxis in Industry Conference Proceedings
Volume 2012, Issue 1, pages 365–367, October 2012
How to Cite
ANDERSON, R. I. (2012), A Call to Action Regarding the Patient Experience. Ethnographic Praxis, 2012: 365–367. doi: 10.1111/j.1559-8918.2012.00053.x
- Issue published online: 3 MAR 2013
- Article first published online: 3 MAR 2013
- Cited By
Our broken healthcare system badly needs the attention of the (UX) design (research) communities. But for these communities to have an impact, they must become better aware of: what about their typical work limits what they can achieve in fixing healthcare; the socio-cultural characteristics that offer substantive resistance to healthcare system change; what is happening in healthcare that might go part way to achieve the change needed; and what they can do differently to prepare themselves to have a substantive impact. This presentation will elaborate, referencing select examples of what these communities have done to date.