A Call to Action Regarding the Patient Experience



    1. [Pecha Kucha] (riander@well.com) is a “user/customer experience” practice, management, and organizational strategy consultant/teacher/commentator/editor with international management, cross-organizational development, and more than 20 years of esperience.
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Our broken healthcare system badly needs the attention of the (UX) design (research) communities. But for these communities to have an impact, they must become better aware of: what about their typical work limits what they can achieve in fixing healthcare; the socio-cultural characteristics that offer substantive resistance to healthcare system change; what is happening in healthcare that might go part way to achieve the change needed; and what they can do differently to prepare themselves to have a substantive impact. This presentation will elaborate, referencing select examples of what these communities have done to date.