The effectiveness of Mediation: An Independent Analysis of Cases Handled by Four Major Service Providers


  • Jeanne M. Brett,

    1. Jeanne M. Brett is the DeWitt W. Buchanan. Jr. Professor of Dispute Resolution and Organizations at the Kellogg Graduate School of Management, Northwestern University, Evanston, Ill. 60208.
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  • Zoe I. Barsness,

    1. Zoe I. Barsness is assistant professor of management at the Department of Management, Texas A & M University, College Station, Tex. 77843.
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  • Stephen B. Goldberg

    1. Stephen B. Goldberg is professor of law at the Northwestern University School of Law, Chicago, Ill. 60611.
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A study of 449 cases administered by four major providers of ADR services showed that mediation was capable of setting 78 percent of cases, regardless of whether the parties had been sent to mediation by a court or bad selected the process voluntarily. Mediation also cost far less than arbitration, took less time, and was judged a more satisfactory process than arbitration.