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PROFITS, PAIN, AND PILLOWS: HOTELS AND HOUSEKEEPERS IN SAN DIEGO

Authors


Jill Esbenshade, Department of Sociology, San Diego State University, 5500 Campanile Dr., San Diego, CA 92182. Telephone: (619) 594-5519. E-mail: jesbensh@mail.sdsu.edu.

Abstract

The accomodations industry is hitting record-breaking profits nationally and locally, often with subsidies provided by government entities. Globalization is actually contributing to rising employment and a trade surplus in the tourism industry. However, increasing amenities and new work regimes are causing deteriorating conditions for many workers. In 2006, hotel workers across the country will be coordinating contract negotiations. Housekeepers, who make up almost a quarter of the hotel workforce, are the “face” of the national campaign. Through management interviews, analysis of government data, and a worker survey, this article provides a more complete picture of the living and working conditions of housekeepers in San Diego and nationally.

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