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Keywords:

  • triage;
  • mandatory mediation;
  • differentiated case management;
  • family court services;
  • court-connected;
  • family court dispute resolution

Mandatory mediation has, since its inception in the 1980s, been at the heart of family court service agencies. However, changing times, more complex family problems, and a lack of court resources have created significant service delivery challenges. This article examines the emergence of variations of triage processes in family court service agencies as a response and contends that it is time to consider replacing the tiered service delivery model.