Both authors contributed equally to this project; authorship is alphabetical by last names.
STRATEGIC HUMAN RESOURCE MANAGEMENT IN SERVICE CONTEXT: TAKING CARE OF BUSINESS BY TAKING CARE OF EMPLOYEES AND CUSTOMERS
Version of Record online: 18 FEB 2010
© 2010 Wiley Periodicals, Inc.
Volume 63, Issue 1, pages 153–196, Spring 2010
How to Cite
CHUANG, C.-H. and LIAO, H. (2010), STRATEGIC HUMAN RESOURCE MANAGEMENT IN SERVICE CONTEXT: TAKING CARE OF BUSINESS BY TAKING CARE OF EMPLOYEES AND CUSTOMERS. Personnel Psychology, 63: 153–196. doi: 10.1111/j.1744-6570.2009.01165.x
This research was supported in part by a grant from the National Science Council of Taiwan to Chih-Hsun Chuang (NSC 94-2416-H-212-005) and a grant from the Rutgers University's Center for Human Resource Strategy to Hui Liao. We thank Shyh-jer Chen, Jiing-Lih Farh, Lisa Nishi, Benjamin Schneider, and Chih-Ting Shih for helpful discussions and comments.
- Issue online: 18 FEB 2010
- Version of Record online: 18 FEB 2010
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