HOW SUPERVISORS INFLUENCE PERFORMANCE: A MULTILEVEL STUDY OF COACHING AND GROUP MANAGEMENT IN TECHNOLOGY-MEDIATED SERVICES

  1. XIANGMIN LIU1,
  2. ROSEMARY BATT2

Article first published online: 12 MAY 2010

DOI: 10.1111/j.1744-6570.2010.01170.x

Issue

Personnel Psychology

Personnel Psychology

Volume 63, Issue 2, pages 265–298, Summer 2010

Additional Information

How to Cite

LIU, X. and BATT, R. (2010), HOW SUPERVISORS INFLUENCE PERFORMANCE: A MULTILEVEL STUDY OF COACHING AND GROUP MANAGEMENT IN TECHNOLOGY-MEDIATED SERVICES. Personnel Psychology, 63: 265–298. doi: 10.1111/j.1744-6570.2010.01170.x

Author Information

  1. 1

    Labor Studies and Employment Relations Pennsylvania State University

  2. 2

    ILR School Cornell University

* and requests for reprints should be addressed to Rosemary Batt, ILR School, 387 Ives Hall, Cornell University, Ithaca, NY 14853; rb41@cornell.edu.

  1. This study was funded by the Russell Sage Foundation. Copies of the computer programs used to generate the results in this paper are available through Rosemary Batt.

Publication History

  1. Issue published online: 12 MAY 2010
  2. Article first published online: 12 MAY 2010

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