Acknowledgments: The authors gratefully acknowledge the love and support provided by their families and friends. In addition, the authors benefited from the professional support granted by their respective institutions as well as from the Marketing Group at the University of Illinois, Urbana-Champaign and, in particular, Professor Madhu Viswanathan. Finally, the authors are thankful for the many insightful and helpful comments provided by the JSCM reviewers and editors as well as the very amenable assistance offered by the Journal's staff.
An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations
Version of Record online: 17 OCT 2012
© 2012 Institute for Supply Management, Inc
Journal of Supply Chain Management
Volume 48, Issue 4, pages 51–71, October 2012
How to Cite
Oflaç, B. S., Sullivan, U. Y. and Baltacioğlu, T. (2012), An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations. Journal of Supply Chain Management, 48: 51–71. doi: 10.1111/j.1745-493X.2012.03280.x
- Issue online: 17 OCT 2012
- Version of Record online: 17 OCT 2012
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