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The Death Care Industry: A Review of Regulatory and Consumer Issues

Authors

  • STEVEN W. KOPP,

    1. 1 Steven W. Kopp is an associate professor in the Department of Marketing & Logistics, Sam M. Walton College of Business, University of Arkansas, Fayetteville, AR (skopp@walton.uark.edu). 2Elyria Kemp is a doctoral candidate in the Department of Marketing & Logistics, Sam M. Walton College of Business, University of Arkansas, Fayetteville, AR (ekemp@walton.uark.edu).
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  • and 1 ELYRIA KEMP 2

    1. 1 Steven W. Kopp is an associate professor in the Department of Marketing & Logistics, Sam M. Walton College of Business, University of Arkansas, Fayetteville, AR (skopp@walton.uark.edu). 2Elyria Kemp is a doctoral candidate in the Department of Marketing & Logistics, Sam M. Walton College of Business, University of Arkansas, Fayetteville, AR (ekemp@walton.uark.edu).
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  • The authors wish to thank Jeff Langenderfer and Josh Slocum for their constructive comments on earlier versions of this paper.

Abstract

Although virtually every person in the United States will purchase or consume a funeral-related product or service, relatively little is understood about the processes a consumer undertakes in making these expensive decisions in stressful circumstances. Regulation of the industry has been contentious from the outset, and there have been numerous questions as to regulatory effectiveness. This article outlines and discusses issues related to the death care industry with particular attention to consumer interests.

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