Quality systems management and overview Quality Management, 20 November 2011


  • 2C-E1.7

Sally Lam, Laboratory Director, Blood Supply Management, Blood Supply Division, Blood Services Group, Health Sciences Authority, 11 Outram Road S169078, Singapore
E-mail: sally_lam@hsa.gov.sg


A generic definition of quality system describes the organizational structure, responsibilities, processes, procedures and resources required to maintain high quality products and/or services. In blood transfusion chain setting, a quality system provides a framework in a supply chain setting from a donor’s vein to a patient’s vein through the collection, processing, testing, distribution and administration of high quality, safe and effective blood and blood products.