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References

  • 1
    Principles of Quality Management. Global Quality Village. Available at: http://www.globalqualityvillage.com/qmpriciples.php
  • 2
    ISO-ISO9000 Quality Management Principles. Available at: http://www.iso.org/iso/qmp
  • 3
    Quality System Essentials 2011. Copyright 2011 by AABB. Available at: http://www.aabb.org/sa/standards/documents/QualitySystemEssentials2011.pdf. Last accessed 2 Sept 2011.
  • 4
    Foss ML, Stubbs JR, Jones G. Integrating Quality, Education, Lean and Performance Management into a culture of continuous Improvement. Transfusion. Special Issue: Journal of Blood Services Management 2011; 51(7part2), 15981603
  • 5
    Westcott Russell T. Stepping Up To ISO 9004: 2000 : A Practical Guide For Creating A World-class Organization. Chico, CA, USA: Paton Press LLC, Paton Press, 2003: 17. ISBN 0-9713231-7-8
  • 6
    Crosby PB. Keeping neat records of noncompliance is not quality. ASQ-Quality Progress. 1997May [cited 2011 June 14]. Available at: http://asq.org/qualityprogress/past-issues/index.html?fromYYYY=1997&fromMM=05&index=1
  • 7
    Rose Kenneth H: Project Quality Management: Why, What and How. Fort Lauderdale, Florida, J. Ross Publishing, 2005: 41. ISBN 1-932159-48-7
  • 8
    Cianfrani Charles A., West John E.: Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management to Service Organizations, 2nd edn. Milwaukee, American Society for Quality, 2009: 57. ISBN 978-0-87389-762-4