*An earlier version of this paper was presented at the Annual Meeting of the Canadian Sociology and Anthropology Association, Quebec City, June 2001. This project was supported by a grant from the Social Sciences and Humanities Research Council of Canada. I am deeply indebted to many CAW Local 2213 members, as well as its executive, district chairpersons and support staff, to representatives of the CAW-Canada Airline Division, and to individuals from Air Canada headquarters and local management, who all gave generously of their time and support to this research. I also wish to thank Wallace Clement, Ann Duffy, Bruce McFarlane, Neil McLaughlin and Norene Pupo for their helpful comments on previous drafts of this paper. The constructive suggestions of William K. Carroll and three anonymous CRSA reviewers are kindly appreciated. This manuscript was first submitted in October 2001 and accepted in September 2002.
Part-time Shift: The Struggle over the Casualization of Airline Customer Sales and Service Agent Work*
Article first published online: 14 JUL 2008
Canadian Review of Sociology/Revue canadienne de sociologie
Volume 40, Issue 1, pages 93–109, February 2003
How to Cite
SHALLA, V. (2003), Part-time Shift: The Struggle over the Casualization of Airline Customer Sales and Service Agent Work. Canadian Review of Sociology/Revue canadienne de sociologie, 40: 93–109. doi: 10.1111/j.1755-618X.2003.tb00237.x
- Issue published online: 14 JUL 2008
- Article first published online: 14 JUL 2008
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