Aleda V. Roth is the Distinguished Mary Farley Ames Lee Professor of Operations at the Kenan-Flagler Business School, University of North Carolina at Chapel Hill. She held faculty positions at Duke University, Boston University and The Ohio State University and was a visiting professor at London Business School and WHU-Otto Beisheim Graduate School of Management. Her research is motivated by theoretical and practical explanations of how service and manufacturing firms can best deploy their operations, supply chains, and technology for competitive advantage. She has over 100 publications and was distinguished by 14 research awards. She is Department Editor for Production and Operations Management, Associate Editor for Management Science, Manufacturing & Service Operations Management, Journal of Operations Management, and Decision Sciences (DS) and serves on the editorial board of Journal of Service Research and others. She is the President of POMS.
INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA
Version of Record online: 5 JAN 2009
© 2003 Production and Operations Management Society
Production and Operations Management
Volume 12, Issue 2, pages 145–164, June 2003
How to Cite
ROTH, A. V. and MENOR, L. J. (2003), INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA. Production and Operations Management, 12: 145–164. doi: 10.1111/j.1937-5956.2003.tb00498.x
- Issue online: 5 JAN 2009
- Version of Record online: 5 JAN 2009
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