Optimal Workforce Mix in Service Systems with Two Types of Customers
Article first published online: 5 JAN 2009
© 2005 Production and Operations Management Society
Production and Operations Management
Volume 14, Issue 2, pages 218–231, June 2005
How to Cite
Chakravarthy, S. R. and Agnihothri, S. R. (2005), Optimal Workforce Mix in Service Systems with Two Types of Customers. Production and Operations Management, 14: 218–231. doi: 10.1111/j.1937-5956.2005.tb00020.x
- Issue published online: 5 JAN 2009
- Article first published online: 5 JAN 2009
- Received March 2003; revisions received October 2003 and July 2004; accepted September 2004.
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