SEARCH

SEARCH BY CITATION

Cited in:

CrossRef

This article has been cited by:

  1. 1
    Yan Jin, Ngozi Oriaku, E-service flexibility: meeting new customer demands online, Management Research Review, 2013, 36, 11, 1123

    CrossRef

  2. 2
    Srinivas Talluri, Myung Kyo Kim, Tobias Schoenherr, The relationship between operating efficiency and service quality: are they compatible?, International Journal of Production Research, 2013, 51, 8, 2548

    CrossRef

  3. 3
    Nelson Oly Ndubisi, Naresh K. Malhotra, Gina L. Miller, Review of Marketing Research, 2013,

    CrossRef