Appointment Overbooking in Health Care Clinics to Improve Patient Service and Clinic Performance
Article first published online: 18 JAN 2012
© 2012 Production and Operations Management Society
Production and Operations Management
Volume 21, Issue 5, pages 874–888, September-October 2012
How to Cite
LaGanga, L. R. and Lawrence, S. R. (2012), Appointment Overbooking in Health Care Clinics to Improve Patient Service and Clinic Performance. Production and Operations Management, 21: 874–888. doi: 10.1111/j.1937-5956.2011.01308.x
- Issue published online: 19 SEP 2012
- Article first published online: 18 JAN 2012
- Manuscript Accepted: 1 AUG 2011
- Manuscript Received: 1 APR 2008
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