Correction added on 23 July 2012 after initial online publication on 11 March 2012. The term “proposition/s” has been changed to “hypothesis/es” throughtout this version of the article.
Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions
Version of Record online: 11 MAR 2012
© 2012 Production and Operations Management Society
Production and Operations Management
Volume 22, Issue 4, pages 888–914, July–August 2013
How to Cite
Li, M., Choi, T. Y., Rabinovich, E. and Crawford, A. (2013), Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions. Production and Operations Management, 22: 888–914. doi: 10.1111/j.1937-5956.2012.01321.x
- Issue online: 22 JUL 2013
- Version of Record online: 11 MAR 2012
- Manuscript Accepted: 1 SEP 2011
- Manuscript Received: 1 MAY 2009
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