Paul Green is director of improvement services/care delivery systems at VHA Upper Midwest, Inc., in Edina, MN. He is the former system director of quality management for HealthEast, an integrated delivery system in St. Paul, MN. At HealthEast, Green was responsible for providing leadership and direction for the quality management program, including the overall coordination of the collaborative practice process. Green holds a master's in nursing from the State University of New York at Buffalo as well as certification as a Certified Professional in Healthcare Quality (CPHQ). He has held clinical, educational, and administrative positions throughout his 18-year career and has lectured on various aspects of quality and care management at local, state, and national levels.