Bernard Horak is professor and Director of the Health Systems Administration Programs at Georgetown University in the School of Nursing and Health Studies. Dr. Horak also has been the Director of Total Quality Management and Strategic Planning at Walter Reed Army Medical Center, Washington, DC.
Patient Safety: A Case Study in Team Building and Interdisciplinary Collaboration
Article first published online: 17 JUN 2011
2004 National Association for Healthcare Quality
Journal for Healthcare Quality
Volume 26, Issue 2, pages 6–13, March-April 2004
How to Cite
Horak, B. J., Pauig, J., Keidan, B. and Kerns, J. (2004), Patient Safety: A Case Study in Team Building and Interdisciplinary Collaboration. Journal for Healthcare Quality, 26: 6–13. doi: 10.1111/j.1945-1474.2004.tb00478.x
- Issue published online: 17 JUN 2011
- Article first published online: 17 JUN 2011
- patient safety;
- physician-nurse relations;
- quality of care;
- team building
This case report presents specific steps taken to address potential patient safety problems, particularly those regarding collaboration between nurses and house staff at The George Washington University Hospital. Issues affecting patient care (e.g., lack of communication and teamwork) were identified through interviews, focus groups, and observations. The actions taken were team-building meetings that included a sensitivity session; coaching with nursing managers; and ground rules for nurse and physician collaboration. This report also describes the agenda for the team-building meetings, results, and lessons learned for implementation at other sites.