The Application of Design Principles to Innovate Clinical Care Delivery

  1. Michael D. Brennan1,
  2. Alan K. Duncan2,
  3. Ryan R. Armbruster3,
  4. Victor M. Montori1,
  5. Wayne L. Feyereisn2,
  6. Nicholas F. LaRusso4

Article first published online: 2 FEB 2009

DOI: 10.1111/j.1945-1474.2009.00003.x

Issue

Journal for Healthcare Quality

Journal for Healthcare Quality

Volume 31, Issue 1, pages 5–9, January/February 2009

Additional Information

How to Cite

Brennan, M. D., Duncan, A. K., Armbruster, R. R., Montori, V. M., Feyereisn, W. L. and LaRusso, N. F. (2009), The Application of Design Principles to Innovate Clinical Care Delivery. Journal for Healthcare Quality, 31: 5–9. doi: 10.1111/j.1945-1474.2009.00003.x

Author Information

  1. 1

    Division of Endocrinology, Metabolism and Internal Medicine, Mayo Clinic College of Medicine

  2. 2

    Division of General Internal Medicine, Mayo Clinic College of Medicine

  3. 3

    SPARC Innovation Program Department of Medicine, Mayo Clinic

  4. 4

    Division of Gastroenterology, Hepatology and Internal Medicine, Mayo Medical School

*For more information on this article, contact Michael D. Brennan at brennan.michael@mayo.edu.

Publication History

  1. Issue published online: 2 FEB 2009
  2. Article first published online: 2 FEB 2009

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Keywords:

  • empathetic observation;
  • innovative care models;
  • modern design research;
  • program methodology;
  • prototyping;
  • SPARC (see, plan, act, refine, communicate)

Abstract: Clinical research centers that support hypothesis-driven investigation have long been a feature of academic medical centers but facilities in which clinical care delivery can be systematically assessed and evaluated have heretofore been nonexistent. The Institute of Medicine report “Crossing the Quality Chasm” identified six core attributes of an ideal care delivery system that in turn relied heavily on system redesign. Although manufacturing and service industries have leveraged modern design principles in new product development, healthcare has lagged behind. In this article, we describe a methodology utilized by our facility to study the clinical care delivery system that incorporates modern design principles.

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