Does Pediatric Patient-Centeredness Affect Family Trust?
Version of Record online: 5 APR 2010
© 2010 National Association for Healthcare Quality
Journal for Healthcare Quality
Volume 32, Issue 3, pages 23–31, May/June 2010
How to Cite
Aragon, S. J., McGuinn, L., Bavin, S. A. and Gesell, S. B. (2010), Does Pediatric Patient-Centeredness Affect Family Trust?. Journal for Healthcare Quality, 32: 23–31. doi: 10.1111/j.1945-1474.2010.00092.x
- Issue online: 22 APR 2010
- Version of Record online: 5 APR 2010
Vol. 32, Issue 6, 70, Version of Record online: 14 OCT 2010
Abstract: Despite its recognition as a key dimension of healthcare quality, it is often unclear what exactly patient-centeredness means. A generally accepted measurement model of patient-centeredness is still nonexistent, current operational definitions lack sufficient specificity to inform providers how it relates to outcomes, and the influence of patient-centeredness on pediatric patients and families has not been quantified. This study demonstrates that patient-centeredness is a measurable ability of pediatricians that increases family trust. As an ability, it is teachable. The study offers an evidence-based model for future research with specific implications for quality measurement and improvement in the outpatient pediatrician's office.