Testing an empathy model of guest-directed citizenship and counterproductive behaviours in the hospitality industry: Findings from three hotels

  1. Violet T. Ho1,*,
  2. Naina Gupta2

Article first published online: 11 OCT 2011

DOI: 10.1111/j.2044-8325.2011.02046.x

Issue

Journal of Occupational and Organizational Psychology

Journal of Occupational and Organizational Psychology

Volume 85, Issue 3, pages 433–453, September 2012

Additional Information

How to Cite

Ho, V. T. and Gupta, N. (2012), Testing an empathy model of guest-directed citizenship and counterproductive behaviours in the hospitality industry: Findings from three hotels. Journal of Occupational and Organizational Psychology, 85: 433–453. doi: 10.1111/j.2044-8325.2011.02046.x

Author Information

  1. 1

    Robins School of Business, University of Richmond, Virginia, USA

  2. 2

    Nanyang Business School, Nanyang Technological University, Singapore

* Violet T. Ho, Robins School of Business, University of Richmond, Richmond, VA 23173, USA.

Publication History

  1. Issue published online: 3 JUL 2012
  2. Article first published online: 11 OCT 2011
  3. Received 24 March 2011; revised version received 29 August 2011

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