Emotional rescue: the role of emotional intelligence and emotional labour on well-being and job-stress among community nurses
Article first published online: 14 JUN 2013
© 2013 John Wiley & Sons Ltd
Journal of Advanced Nursing
Volume 70, Issue 1, pages 176–186, January 2014
How to Cite
2013) Emotional rescue: the role of emotional intelligence and emotional labour on well-being and job-stress among community nurses. Journal of Advanced Nursing 70(1), 176–186. doi: 10.1111/jan.12185, , , & (
- Issue published online: 6 DEC 2013
- Article first published online: 14 JUN 2013
- Manuscript Accepted: 11 MAY 2013
- community nursing;
- emotional dissonance;
- emotional intelligence;
- emotional labour;
- structural equation modelling;
To investigate the extent to which emotional labour and emotional intelligence are associated with well-being and job-stress among a group of Australian community nurses. The moderating role of emotional intelligence was evaluated as a key factor in the rescue of healthcare workers from job-stress, thus increasing job retention.
Although emotional labour has been broadly investigated in the literature, the contribution of emotional labour and emotional intelligence to the well-being and experience of job-stress in a community nursing setting requires further exploration.
This study used a cross-sectional quantitative research design with data collected from Australian community nurses.
Australian community nurses (n = 312) reported on their perceived emotional labour, emotional intelligence and their levels of well-being and job-stress using a paper and pencil survey in 2010.
Results from structural equation modelling support the hypothesis that both emotional labour and emotional intelligence have significant effects on nurses' well-being and perceived job-stress. Emotional intelligence plays a moderating role in the experience of job-stress.
These findings provide additional evidence for the important effects that emotional labour and emotional intelligence can have on well-being and job-stress among community nurses. The potential benefits of emotional intelligence in the nurses' emotional work have been explored.