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Inter-Organizational Learning in Supply Chains: A Focus on Logistics Service Providers and Their Customers


  • Note: All authors contributed equally to the manuscript. The authors are listed in the alphabetical order of their last names.


The learning process between supply chain entities is explored from the perspective of senior third-party executives. Through grounded theory, a theoretical framework emerged that extends our understanding of learning within a supply chain by identifying the major constructs and learning stages comprising the basic social process of inter-organizational learning. This framework provides significant insights into the complex process employed in a supply chain to share, disseminate, and store information; co-create knowledge; and to derive a competitive advantage.