Journal of Consumer Affairs

Cover image for Journal of Consumer Affairs

Winter 1996

Volume 30, Issue 2

Pages 289–507

    1. 1996 DISTINGUISHED FELLOW OF THE AMERICAN COUNCIL ON CONSUMER INTERESTS (pages 289–291)

      Loren V. Geistfeld

      Version of Record online: 4 MAR 2005 | DOI: 10.1111/j.1745-6606.1996.tb00059.x

  1. COLSTON E. WARNE LECTURE

    1. Top of page
    2. COLSTON E. WARNE LECTURE
    3. PAPERS
    4. BOOK REVIEWS
  2. PAPERS

    1. Top of page
    2. COLSTON E. WARNE LECTURE
    3. PAPERS
    4. BOOK REVIEWS
    1. The Frequency of Consumer Expenditure: An Empirical Analysis (pages 322–347)

      JULIE A. NELSON

      Version of Record online: 4 MAR 2005 | DOI: 10.1111/j.1745-6606.1996.tb00061.x

    2. Bank Credit Cards: Consumer Irrationality versus Market Forces (pages 373–389)

      THOMAS F. CARGILL and JEANNE WENDEL

      Version of Record online: 4 MAR 2005 | DOI: 10.1111/j.1745-6606.1996.tb00063.x

    3. The Relationship Between Warranty and Product Reliability (pages 421–443)

      JAGDISH AGRAWAL, PAUL S. RICHARDSON and PAMELA E. GRIMM

      Version of Record online: 4 MAR 2005 | DOI: 10.1111/j.1745-6606.1996.tb00065.x

    4. Verbal Communication Between Complaining Consumers and Company Service Representatives (pages 444–475)

      DENNIS E. GARRETT and RENEE A. MEYERS

      Version of Record online: 4 MAR 2005 | DOI: 10.1111/j.1745-6606.1996.tb00066.x

  3. BOOK REVIEWS

    1. Top of page
    2. COLSTON E. WARNE LECTURE
    3. PAPERS
    4. BOOK REVIEWS
    1. BOOK REVIEWS (pages 476–507)

      Version of Record online: 4 MAR 2005 | DOI: 10.1111/j.1745-6606.1996.tb00067.x

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