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Keywords:

  • antiretroviral therapy;
  • end users;
  • perceptions;
  • quality

Aim

This paper describes perceptions of the end users on quality of antiretroviral therapy (ART) in public health facilities in Nigeria.

Background

Health care services in Nigeria face challenges of meeting end users' requirements and expectations for quality ART service provision.

Method

A qualitative design was followed. Unstructured focus group discussions were conducted with end users (n = 64) in six locations across the six geopolitical zones of Nigeria.

Results

The findings indicate that end users were satisfied with uninterrupted antiretroviral drug supplies, courtesy treatment, volunteerism of support group members and quality counselling services.

Conclusion

End users expect effective collaboration between healthcare providers and support group members, to enhance the quality of life of people living with HIV.

Implications for nursing management

A best practice guideline for the provision of end user focused ART service provision was developed for nurse managers.