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Aim
This paper reports on regulated (or licensed) care providers' understanding and perceptions of feedback reports in a sample of Canadian long-term care settings using a cross-sectional survey design.
Journal of Nursing Management
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Original Article
Regulated provider perceptions of feedback reports
Abstract
Background
Audit with feedback quality improvement studies have seldom targeted front-line providers in long-term care to receive feedback information.
Methods
Feedback reports were delivered to front-line regulated care providers in four long-term care facilities for 13 months in 2009–10. Providers completed a postfeedback survey.
Results
Most (78%) regulated care providers (n = 126) understood the reports and felt they provided useful information for making changes to resident care (64%). Perceptions of the report differed, depending on the role of the regulated care provider. In multivariable logistic regression, the regulated nurses' understanding of more than half the report was negatively associated with ‘usefulness of information for changing resident care’, and perceiving the report as generally useful had a positive association.
Conclusions
Front-line regulated providers are an appropriate target for feedback reports in long-term care.
Implications for nursing management
Long-term care administrators should share unit-level information on care quality with unit-level managers and other professional front-line direct care providers.