Nursing Activities Score as a predictor of family satisfaction in an adult Intensive Care Unit in Greece
Article first published online: 17 JUL 2013
© 2013 John Wiley & Sons Ltd
Journal of Nursing Management
Special Issue: This issue: Leadership and management challenges in addressing the dignity and respect agenda Issue editor: Mike Cook
Volume 22, Issue 2, pages 151–158, March 2014
How to Cite
2014) Journal of Nursing Management 22, 151–158 Nursing Activities Score as a predictor of family satisfaction in an adult Intensive Care Unit in Greece, , , & (
- Issue published online: 27 FEB 2014
- Article first published online: 17 JUL 2013
- Manuscript Accepted: 1 MAR 2013
- critical care;
- family satisfaction;
- Intensive Care Unit;
- Nursing Activities Score
To study family satisfaction with care in an Intensive Care Unit (ICU) and its association with nursing workload estimated by the Nursing Activities Score (NAS).
Few previous studies have investigated the association between workload in ICUs and family satisfaction.
Family Satisfaction ICU 24 (FS ICU-24) questionnaires were distributed to 161 family members (106 respondents). Questionnaires’ score, NAS measurements and Simplified Acute Physiology Score II (SAPS-II) data were analysed.
The mean total level of family satisfaction was equal to 80.72% (±9.59). Family members were more satisfied with the level of care compared with decision making. NAS values revealed a shortage of nurses in the morning shift. Moreover, there was a statistically significant positive correlation between NAS and total satisfaction after adjusting for age, length of stay and SAPS-II.
Improvements in clinical practice require the measurement of care quality which particularly includes family satisfaction. Our results indicated that family members were less satisfied with decision making.
Implications for nursing management
Nurse managers should plan for the successful involvement of family members in the decision-making process. Higher levels of nurse staffing might improve the care provided.