- Research shows that Internet training for direct care workers in long-term care facilities is effective, but little is known about how it works in a non-research setting, and if an available training programme would continue to be used.
- Three facilities trained all their direct care workers in a replication study with the same training programme.
- Trainees showed very positive effects after the training, showing improved self-confidence and knowledge about mental illness. Users rated the programme highly, and they indicated that the training would improve the quality of their resident care. Supervisors praised the training, and they said care workers were using recommended training behaviours. Although available to all staff, however, nursing and other staff made little use of the training in subsequent months.
- These results suggest that Internet training is feasible, and it is perceived to be beneficial for resident care by trainees. Administrators, however, when they develop plans for staff training on the Internet, need to plan for continued utilization and dissemination of best practices to other staff.