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Exploring Key Factors of Application Software Services and Their Relationships for Organizational Success in SMEs
Article first published online: 6 AUG 2013
© 2013 International Council for Small Business
Journal of Small Business Management
Special Issue: Understanding Entrepreneurship: Challenging Dominant Perspectives and Theorising Entrepreneurship through New Post-Positivist Epistemologies
Volume 52, Issue 4, pages 753–770, October 2014
How to Cite
Lee, J. S. and Kwon, Y. (2014), Exploring Key Factors of Application Software Services and Their Relationships for Organizational Success in SMEs. Journal of Small Business Management, 52: 753–770. doi: 10.1111/jsbm.12053
- Issue published online: 23 SEP 2014
- Article first published online: 6 AUG 2013
This paper sets up an extended model that integrates the technology acceptance model and DeLone and McLean's information system success model and also extends this integrated model by adding a construct representing specific features of application services in order to investigate the way that features of application services influence small and medium-sized enterprises' use of application services. Overall, the extended model performs well in explaining the relationships between constructs, and this research shows that certain specific features of application services are key factors that have positive effects on application service usage behavior and organizational success.