Resource Gaps and Resource Orchestration Shortfalls in Supply Chain Management: The Case of Product Recalls
Article first published online: 23 JUN 2014
© 2014 Institute for Supply Management, Inc.
Journal of Supply Chain Management
Volume 50, Issue 3, pages 6–15, July 2014
How to Cite
Ketchen, D. J., Wowak, K. D. and Craighead, C. W. (2014), Resource Gaps and Resource Orchestration Shortfalls in Supply Chain Management: The Case of Product Recalls. Journal of Supply Chain Management, 50: 6–15. doi: 10.1111/jscm.12047
- Issue published online: 23 JUN 2014
- Article first published online: 23 JUN 2014
- Accepted manuscript online: 27 FEB 2014 03:22PM EST
- product recalls;
- strategic resources;
- resource orchestration;
- supply chain disruptions;
- learning from failure
Product recalls are often painful to endure, but they also create important opportunities for learning. Although past research implicitly treats recalls as monolithic, our grounded theory investigation uncovered four types of recalls. Each type of recall provides insight about the adequacy of a firm's resource endowments and how a firm orchestrates the activities around its resources. For researchers, our study highlights the value of examining the confluence of recalls, resource gaps, and resource orchestration shortfalls to better understand the role of resources within supply chain management. For managers, our study highlights the value of knowing what type of recall a firm is facing and how to remedy the problems that led to the recall.