THE PSM–LEADERSHIP FIT: A MODEL OF PERFORMANCE INFORMATION USE

Authors

  • ALEXANDER KROLL,

    1. Alexander Kroll, Ph.D., and Dominik Vogel, M.A., are in the Department of Public and Nonprofit Management, University of Potsdam, Germany.
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  • DOMINIK VOGEL

    1. Alexander Kroll, Ph.D., and Dominik Vogel, M.A., are in the Department of Public and Nonprofit Management, University of Potsdam, Germany.
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Abstract

This article examines the use of performance information by public managers. It conceptualizes purposeful data use as a type of extra-role behaviour which requires additional effort on the part of the managers and which is not extrinsically rewarded. The article sheds light on one potential antecedent of performance information use – the motivation of the users. It argues that we can observe high levels of data use if managers driven by public service motivation (PSM) work under transformational leaders. Using a needs–supply perspective on supervisors and followers, we suggest that there is a PSM–leadership fit which fosters the performance of this extra-role behaviour. The article is based on data from German local government and its findings contribute to the literatures on PSM as well as on performance management.

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