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  1. 1
    Hana Medler-Liraz, Negative affectivity and tipping: The moderating role of emotional labor strategies and leader-member exchange, International Journal of Hospitality Management, 2014, 36, 63

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  2. 2
    Osman M. Karatepe, Homa Choubtarash, The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry, Journal of Air Transport Management, 2014, 40, 182

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