Peakedness-Based Staffing for Call Center Outsourcing
Version of Record online: 15 JUL 2013
© 2013 Production and Operations Management Society
Production and Operations Management
Volume 23, Issue 3, pages 504–524, March 2014
How to Cite
Van den Schrieck, J.-C., Akşin, Z. and Chevalier, P. (2014), Peakedness-Based Staffing for Call Center Outsourcing. Production and Operations Management, 23: 504–524. doi: 10.1111/poms.12049
- Issue online: 14 MAR 2014
- Version of Record online: 15 JUL 2013
- Manuscript Accepted: DEC 2012
- Manuscript Received: DEC 2011
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