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Appendix A1. Estimation Results for Model Including Trend and Model with Co-Located Traffic as an Instrument

Appendix A2. Extent of Understaffing and Overstaffing for Individual Stores

Appendix A3. Robustness Tests on Understaffing during Peak Hours and its Impact on Lost Sales and Profits

Appendix A4. Structural Estimation Details

Appendix A5. Validation Tests for the Estimates of Imputed Cost in Section 8.2

Appendix A6. Robustness Tests with Weekly Optimality Assumption in Structural Estimation Model

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