Production and Operations Management

Cover image for Production and Operations Management

June 2003

Volume 12, Issue 2

Pages 141–286

  1. Original Article

    1. Top of page
    2. Original Article
    1. DESIGNING AND MANAGING SERVICE OPERATIONS: INTRODUCTION TO THE SPECIAL ISSUE (pages 141–144)

      ALEDA V. ROTH and LARRY J. MENOR

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2003.tb00497.x

    2. INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA (pages 145–164)

      ALEDA V. ROTH and LARRY J. MENOR

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2003.tb00498.x

    3. A MARKET UTILITY-BASED MODEL FOR CAPACITY SCHEDULING IN MASS SERVICES (pages 165–185)

      JOHN C. GOODALE, ROHIT VERMA and MADELEINE E. PULLMAN

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2003.tb00499.x

    4. AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY (pages 204–223)

      HENK AKKERMANS and BART VOS

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2003.tb00501.x

    5. PIECING TOGETHER SERVICE QUALITY: A FRAMEWORK FOR ROBUST SERVICE* (pages 246–265)

      DOUGLAS M. STEWART

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2003.tb00503.x

    6. APPOINTMENT POLICIES IN SERVICE OPERATIONS: A CRITICAL ANALYSIS OF THE ECONOMIC FRAMEWORK (pages 266–286)

      SUSANA V. MONDSCHEIN and GABRIEL Y. WEINTRAUB

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2003.tb00504.x

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