Production and Operations Management

Cover image for Production and Operations Management

December 2004

Volume 13, Issue 4

Pages 291–398

  1. Original Article

    1. Top of page
    2. Original Article
    3. Erratum
    1. Managing Quality in the E-Service System: Development and Application of a Process Model (pages 291–306)

      Joy M. Field, Gregory R. Heim and Kingshuk K. Sinha

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2004.tb00219.x

    2. The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies (pages 307–321)

      Christopher W. Craighead, Kirk R. Karwan and Janis L. Miller

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2004.tb00220.x

    3. Real-Time Work Schedule Adjustment Decisions: An Investigation and Evaluation (pages 322–339)

      Daesik Hur, Vincent A. Mabert and Kurt M. Bretthauer

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2004.tb00221.x

    4. The Bullwhip Effect—Impact of Stochastic Lead Time, Information Quality, and Information Sharing: A Simulation Study (pages 340–353)

      Dean C. Chatfield, Jeon G. Kim, Terry P. Harrison and Jack C. Hayya

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2004.tb00222.x

    5. Towards a Theory of Competitive Progression: Evidence from High-Tech Manufacturing (pages 354–368)

      Eve D. Rosenzweig and Aleda V. Roth

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2004.tb00223.x

    6. Fit, Flexibility and Performance in Manufacturing: Coping with Dynamic Environments (pages 369–385)

      Gopesh Anand and Peter T. Ward

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2004.tb00224.x

    7. Dynamic Policies for Optimal LEO Satellite Launches (pages 386–397)

      Bezalel Gavish and Joakim Kalvenes

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2004.tb00225.x

  2. Erratum

    1. Top of page
    2. Original Article
    3. Erratum
    1. You have free access to this content
      Erratum to “Stakeholders and Competitive Advantage: The Case of ISO 14001” (page 398)

      Magali Delmas

      Article first published online: 5 JAN 2009 | DOI: 10.1111/j.1937-5956.2004.tb00226.x

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