Production and Operations Management

Cover image for Vol. 19 Issue 6

November/December 2010

Volume 19, Issue 6

Pages vii–xii, 633–787

  1. Management Insights

    1. Top of page
    2. Management Insights
    3. Marshall L. Fisher
    4. Original Articles
    5. Index to Volume 19, 2010
    6. Call for Papers
  2. Marshall L. Fisher

    1. Top of page
    2. Management Insights
    3. Marshall L. Fisher
    4. Original Articles
    5. Index to Volume 19, 2010
    6. Call for Papers
  3. Original Articles

    1. Top of page
    2. Management Insights
    3. Marshall L. Fisher
    4. Original Articles
    5. Index to Volume 19, 2010
    6. Call for Papers
    1. Operations in Financial Services—An Overview (pages 633–664)

      Emmanuel D. (Manos) Hatzakis, Suresh K. Nair and Michael Pinedo

      Version of Record online: 20 OCT 2010 | DOI: 10.1111/j.1937-5956.2010.01163.x

    2. Are Self-Service Customers Satisfied or Stuck? (pages 679–697)

      Ryan W. Buell, Dennis Campbell and Frances X. Frei

      Version of Record online: 11 NOV 2010 | DOI: 10.1111/j.1937-5956.2010.01151.x

    3. Optimizing the Collections Process in Consumer Credit (pages 698–708)

      Adiel T. De Almeida Filho, Christophe Mues and Lyn C. Thomas

      Version of Record online: 11 NOV 2010 | DOI: 10.1111/j.1937-5956.2010.01152.x

    4. Optimal Configuration of a Service Delivery Network: An Application to a Financial Services Provider (pages 725–741)

      Geoffrey A. Meester, Anuj Mehrotra, Harihara Prasad Natarajan and Michael J. Seifert

      Version of Record online: 16 AUG 2010 | DOI: 10.1111/j.1937-5956.2010.01154.x

    5. Improving Right Party Contact Rates at Outbound Call Centers (pages 769–779)

      Srinivas Bollapragada and Suresh K. Nair

      Version of Record online: 16 AUG 2010 | DOI: 10.1111/j.1937-5956.2010.01156.x

  4. Index to Volume 19, 2010

    1. Top of page
    2. Management Insights
    3. Marshall L. Fisher
    4. Original Articles
    5. Index to Volume 19, 2010
    6. Call for Papers
  5. Call for Papers

    1. Top of page
    2. Management Insights
    3. Marshall L. Fisher
    4. Original Articles
    5. Index to Volume 19, 2010
    6. Call for Papers
    1. The M&SOM Special Issue on the Environment (page 787)

      Erica Plambeck and Beril Toktay

      Version of Record online: 11 NOV 2010 | DOI: 10.1111/j.1937-5956.2010.01206.x

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