Production and Operations Management

© 2013 Production and Operations Management Society

Cover image for Vol. 20 Issue 4

July/August 2011

Volume 20, Issue 4

Pages vii–xi, 491–637

  1. Management Insights

    1. Top of page
    2. Management Insights
    3. J. Michael Harrison
    4. Original Articles
    5. Call for Papers
    1. Management Insights (pages vii–ix)

      Article first published online: 7 JUL 2011 | DOI: 10.1111/j.1937-5956.2011.01182.x

  2. J. Michael Harrison

    1. Top of page
    2. Management Insights
    3. J. Michael Harrison
    4. Original Articles
    5. Call for Papers
    1. J. Michael Harrison (pages x–xi)

      Article first published online: 7 JUL 2011 | DOI: 10.1111/j.1937-5956.2011.01183.x

  3. Original Articles

    1. Top of page
    2. Management Insights
    3. J. Michael Harrison
    4. Original Articles
    5. Call for Papers
    1. Reducing Customer Dissatisfaction: How Important is Learning to Reduce Service Failure? (pages 491–507)

      Michael A. Lapré

      Article first published online: 3 AUG 2010 | DOI: 10.1111/j.1937-5956.2010.01149.x

    2. Managing Outsourced Software Projects: An Analysis of Project Performance and Customer Satisfaction (pages 508–521)

      Sriram Narayanan, Sridhar Balasubramanian and Jayashankar M. Swaminathan

      Article first published online: 31 AUG 2010 | DOI: 10.1111/j.1937-5956.2010.01162.x

    3. Regulatory Trade Risk and Supply Chain Strategy (pages 522–540)

      Yimin Wang, Wendell Gilland and Brian Tomlin

      Article first published online: 30 SEP 2010 | DOI: 10.1111/j.1937-5956.2010.01167.x

    4. Managing Technology Selection and Development Risk in Competitive Environments (pages 541–555)

      Sreekumar R. Bhaskaran and Karthik Ramachandran

      Article first published online: 24 SEP 2010 | DOI: 10.1111/j.1937-5956.2010.01165.x

    5. The Roles of Worker Expertise, Information Sharing Quality, and Psychological Safety in Manufacturing Process Innovation: An Intellectual Capital Perspective (pages 556–570)

      Jung Young Lee, Morgan Swink and Temyos Pandejpong

      Article first published online: 13 OCT 2010 | DOI: 10.1111/j.1937-5956.2010.01172.x

    6. Threshold Incentives and Sales Variance (pages 571–586)

      Milind G. Sohoni, Sunil Chopra, Usha Mohan and Nuri Sendil

      Article first published online: 12 OCT 2010 | DOI: 10.1111/j.1937-5956.2010.01164.x

    7. Joint Mail-In Rebate Decisions in Supply Chains Under Demand Uncertainty (pages 587–602)

      Qin Geng and Suman Mallik

      Article first published online: 12 OCT 2010 | DOI: 10.1111/j.1937-5956.2010.01171.x

    8. The Effect of Liability and Patch Release on Software Security: The Monopoly Case (pages 603–617)

      Byung Cho Kim, Pei-Yu Chen and Tridas Mukhopadhyay

      Article first published online: 19 OCT 2010 | DOI: 10.1111/j.1937-5956.2010.01189.x

    9. Distribution Planning to Optimize Profits in the Motion Picture Industry (pages 618–636)

      Barbara Somlo, Kumar Rajaram and Reza Ahmadi

      Article first published online: 24 SEP 2010 | DOI: 10.1111/j.1937-5956.2010.01166.x

  4. Call for Papers

    1. Top of page
    2. Management Insights
    3. J. Michael Harrison
    4. Original Articles
    5. Call for Papers
    1. Special Issue of Production and Operations Management: “Global Supply Chain Risk Management” (page 637)

      Haresh Gurnani, Saibal Ray and Yunzeng Wang

      Article first published online: 7 JUL 2011 | DOI: 10.1111/j.1937-5956.2011.01257.x

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