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Promises and Pitfalls of Social Media Use in Government


  • Jane E. Fountain is professor of political science and public policy at the University of Massachusetts Amherst and director of the National Center for Digital Government. Her research focuses on institutional development and the implications of information and communication technologies for democracy. She is author of Building the Virtual State: Information Technology and Institutional Change (2001) and coauthor of the World Economic Forum report The Future of Government: Lessons Learned from Around the World (2011). E-mail:

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