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    L. L. G. Tummers, V. Bekkers, E. Vink, M. Musheno, Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature, Journal of Public Administration Research and Theory, 2015,

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    Daniel Simonet, Assessment of new public management in health care: the French case, Health Research Policy and Systems, 2014, 12, 1, 57

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