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References

  • Committee on Quality Health Care in America Institute of Medicine. Crossing the Quality Chasm. Washington , DC : National Academy Press, 2001.
  • Institute of Medicine To Err Is Human: Building a Safer Health System. Washington , DC : National Academy Press, 1999.
  • Kaiser Family Foundation/Agency for Healthcare Research and Quality National Survey on Americans as Health Consumers: An Update on the Role of Quality Information. Rockville , MD : AHQR, Dec 2000.
  • Heinreich, HW. Industrial Accident Prevention. New York and London , 1941.
  • Reason, J. Human Error. Cambridge : Cambridge University Press, 1990.
  • Berwick, DM. A user's manual for IOM's “Quality Chasm” report. Health Aff. 2002;21:8090.
  • McDonald, CJ. Protocol-based computer reminders, the quality of care and the non-perfectability of man. N Engl J Med. 1976; 295:13515.