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Understanding the motivational effects of procedural and informational justice in feedback processes


Correspondence should be addressed to Quinetta M. Roberson, Human Resource Studies, School of Industrial and Labor Relations, Cornell University, 393 Ives Hall, Ithaca, NY 14853, USA (e-mail:


Building upon traditional feedback models, this study examined the role of fair treatment in feedback contexts. Structural equation modelling using data from 236 undergraduate students highlighted perceived accuracy as a mediator in the credibility-motivation relationship as well as a relationship between accuracy and perceptions of procedural and informational justice. In addition, the results showed that the motivating effects of feedback accuracy partially occurred through procedural justice perceptions. Tests of an alternative model also demonstrated the interactive effects of credibility and accuracy on justice perceptions. Overall, this study provides insight into the role of fairness in appraisal processes, as well as how fairness might enhance recipients' reactions to appraisal and, subsequently, the effectiveness of appraisal systems.