Customer-induced stress in call centre work: A comparison of audio- and videoconference

  1. Jürgen Wegge1,*,
  2. Joachim Vogt2,
  3. Christiane Wecking3

Article first published online: 31 DEC 2010

DOI: 10.1348/096317906X164927

Issue

Journal of Occupational and Organizational Psychology

Journal of Occupational and Organizational Psychology

Volume 80, Issue 4, pages 693–712, December 2007

Additional Information

How to Cite

Wegge, J., Vogt, J. and Wecking, C. (2007), Customer-induced stress in call centre work: A comparison of audio- and videoconference. Journal of Occupational and Organizational Psychology, 80: 693–712. doi: 10.1348/096317906X164927

Author Information

  1. 1

    Technical University of Dresden, Germany

  2. 2

    University of Copenhagen, Denmark

  3. 3

    University of Dortmund, Germany

* Correspondence should be addressed to Prof. Dr Jürgen Wegge, TU Dresden, Fakultät Mathematik und Naturwissenschaften, Arbeits und Organisation Psychologie, 01062 Dresden, Germany (e-mail: wegge@psychologie.tu-dresden.de).

Publication History

  1. Issue published online: 31 DEC 2010
  2. Article first published online: 31 DEC 2010
  3. Received 14 September 2004; revised version received 21 October 2006

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View Full Article (HTML) Get PDF (180K)