Customer-induced stress in call centre work: A comparison of audio- and videoconference
Article first published online: 31 DEC 2010
2007 The British Psychological Society
Journal of Occupational and Organizational Psychology
Volume 80, Issue 4, pages 693–712, December 2007
How to Cite
Wegge, J., Vogt, J. and Wecking, C. (2007), Customer-induced stress in call centre work: A comparison of audio- and videoconference. Journal of Occupational and Organizational Psychology, 80: 693–712. doi: 10.1348/096317906X164927
- Issue published online: 31 DEC 2010
- Article first published online: 31 DEC 2010
- Received 14 September 2004; revised version received 21 October 2006
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