• Gloss;
  • glare;
  • TCO requirements;
  • acceptance;
  • disturbance;
  • flat-panel displays;
  • user study

Abstract— The TCO requirements provide well-known and recognized quality labels for displays. For these requirements to remain useful, they must continuously be reviewed and updated when necessary. The study described here was performed in response to the market trend of designing flat-panel displays and notebooks with glare panels. The purpose of this study was to investigate subjective responses to display screens of different gloss levels for office workers working on different tasks under normal office-lighting conditions. The study consisted of three parts, one where the users should set an acceptable reflex level, one where the user should rate their disturbance on a category scale, and one where the visual acuity of the users were investigated whether they were affected by glare or not. The results show that increasing gloss and increasing luminance levels had negative effects on the acceptance and the disturbance of reflexes. There were statistically significant differences in the acceptance and the disturbance levels between screens with low gloss and screens with high gloss, which suggests that screens with the highest gloss levels should be avoided. The study did not show an effect on the performance based on acuity testing.