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Marie L. Radford, Lynn Silipigni Connaway, Jeffrey Pomerantz, Sanghee Oh, Jung Sun Oh, Chirag Shah and Rich Gazan Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality Proceedings of the American Society for Information Science and Technology 46

Article first published online: 18 NOV 2010 | DOI: 10.1002/meet.2009.1450460117

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