Chris McCollin, Irena Ograjenšek, Rainer Göb and Andrea Ahlemeyer-Stubbe SERVQUAL and the process improvement challenge Quality and Reliability Engineering International 27
Article first published online: 25 JUL 2011 | DOI: 10.1002/qre.1234
Complete the form below and we will send an e-mail message containing a link to the selected article on your behalf
Required = Required Field
Choose captcha format: Image or Audio. Click here if you need help.