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Daniel P. Skarlicki, Robert Folger and Julie Gee When Social Accounts Backfire: The Exacerbating Effects of a Polite Message or an Apology on Reactions to an Unfair Outcome1 Journal of Applied Social Psychology 34

Version of Record online: 31 JUL 2006 | DOI: 10.1111/j.1559-1816.2004.tb02550.x

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